Shipping rates quoted online are based on estimates and are presented for comparison purposes only. They may not include all applicable charges for insurance, hazardous shipping fees, or additional charges for deliveries to an extended service area. Actual charges will be determined based on exact weight and number of packages shipped and from which California Power Systems facility. Shipments by air will be charged at the greater of actual or dimensional weight. Some services are not available in all areas and some services do not accept all commodities. COD shipments are allowed to destinations in the United States and will be assessed an additional $5 USD COD handling charge plus the selected carrier's per package COD fee. Certified funds will be required for COD shipments over $1000 USD and/or the first 3 orders if over $250 USD. Shipments by mail will be tendered to the US Postal Service the next business day. Some carriers will charge a fee if the shipping address given is not accurate or correct. Please verify the address you have given is accurate and correct to avoid additional charges. To assist domestic US customers, please refer to the US Postal website at www.usps.com and choose the Find a zipcode link to verify your address is correct. We reserve the right to require a signature at time of delivery.
Oversize charges will be assessed at time of shipment. Packages over 60 inches in length will be assessed an additional handling fee as declared in the carriers service guide. Packages over 84 inches length and girth will be charged at the greater of actual or dimensional weight. Packages over 96 inches in length or 130 inches length and girth will also be assessed a fee for exceeding the maximum package size, pursuant to the carrier service guide. Air shipments will be charged the greater of actual weight or dimensional weight. Dimensional weight is calculated as the total cubic inches of a package divided by a dimensional weight factor (domestic US is 194, outside US is 166). Some oversized items can be cut for shipping. If you think this might apply, please return to your shopping cart and include cutting instructions in the SPECIAL INSTRUCTIONS portion of your order.
Hazardous items may only be shipped to the United States and will be assessed an additional hazardous shipping charge for each package containing hazardous materials. This fee, if it applies, will be added to the the calculated freight charge.
Brokerage fees, duties, taxes, and any other accessorial charges are the responsibility of the recipient. If California Power Systems is billed these charges on your behalf, you agree to pay California Power Systems at a later date.
To economize on the shipping costs, international orders are generally shipped complete unless otherwise advised by the customer. Parcel Post traces are very time consuming and unreliable. We cannot be responsible for shipments made by Parcel Post.
More Detailed Shipping Limit, Restriction, and Rate Information: Click Here
INTERNATIONAL ORDER POLICIES
California Power Systems is recognized as the leading source of materials for
aircraft builders, owners and pilots around the world. Over the past
45 years we have developed a family of customers in every part of the
globe. Our International order dept. is more than happy to assist you
in placing and processing your order for international shipment. Please
note the following guidelines for placing an international order.
You may place your order with any of our international representatives
or directly with our USA, Corona facility. Correspondence should be sent
in English or Spanish to expedite service.
Requests for quotation are processed within 72 hours, unless additional
research is required on a product. All prices quoted and invoiced by
California Power Systems West are FOB Corona, CA. A quotation is processed as a proforma
invoice for all overseas customers. A proforma invoice is not considered
an order until funds are received to process the order. Actual freight
charges may differ from a freight quote or estimate provided by a freight
First time orders are preferably received by fax or e-mail to insure correct
notation of name and billing and shipping information. Please note
the information on 8130 forms in the following paragraphs. If 8130 forms
are required, we must be notified at the time the order is placed so that
we may special order the documentation.
To economize on the shipping costs, International orders are generally
shipped complete unless otherwise advised by the customer. We utilize
DHL, UPS, Fed-Ex and Air Parcel Post for most international shipments.
Shipments by DHL, UPS and Fed-Ex are highly recommended because
of the excellent traceability of the shipments. Parcel post traces are
very time consuming and unreliable. We cannot be responsible for
shipments made by Parcel Post. Our international dept. also utilizes
the services of many other air and sea carriers. Should the services of
a freight forwarder be necessary we can work with one who is familiar
with our service or with one of your choice to meet all of your shipment
requirements. All freight, duty and customs charges are the responsibility
of the customer.
Preferred methods of payment are credit cards (American Express,
Visa, Mastercard, Discover) and by bank transfer. There is an additional
$20 service charge for bank transfers. When making a bank transfer
please fax a copy of your transfer along with your order request to
ensure accurate allocation of funds. Please note that if payment is made
by bank transfer there is an approximate 7 day delay before funds are
confirmed and allocated.
A complete listing of California Power Systems international representatives can be
found by clicking here.. Always remember to furnish your complete communications
information on your correspondence so that we may respond to
your requests promptly. We welcome your orders and look forward to
being part of your team during your entire project.
HAZMAT SHIPMENTS:A fee of $50 is charged on all international
shipments containing hazardous materials. This fee covers special
packaging, documentation, and certification requirements that apply to
hazmat orders shipping to customers outside the United States.
SHIP AND BACKORDER
This selection will allow us to ship all in stock products to you immediately and backorder any items which are not in stock. Any Backordered items will ship the next day if the products are in stock at our other warehouse, or as soon as either warehouse receives stock from our suppliers. Unless otherwise instructed, we will Ship and Backorder (if necessary) to insure prompt delivery of all in stock items.
HOLD AND SHIP COMPLETE
This selection tells us to hold your entire order until all items are in stock. You authorize us to charge your credit card for the entire amount of the order to secure those parts for you in advance, even if the order cannot ship the same day due to backordered items. This will allow for all items on your order to ship at one time, but it can also cause indefinite delays in shipment if any items is not in stock and delivery from our suppliers is delayed. We do not recommend this option except for certain export orders or orders where the products not in stock are oversize or hazardous, which would require additional shipping charges if backordered and shipped later. If the only products missing are small and can be shipped by mail, we will backorder them and ship all in stock items immediately.
CALIFORNIA POWER SYSTEMS CREDIT CARD POLICY
Orders for first time customers must ship to the same address
as the credit card billing address. If this order is routed
to management for approval, we will verify the address with
the customer's bank. The billing address must match exactly
before the order can be processed for shipment.
If the customer requests to ship to another address, we
will first verify the billing address. If this address is
correct, we will request that the customer call his bank
and advise them that he has placed an order with California Power Systems and that he would like it shipped to another address.
The bank will then provide us with a release number and
the order will be ok to ship. We may, at our discretion, attempt to contact the cardholder by phone to confirm the order. If the alternate address is a hotel,
we reserve the right to decline shipment until payment is received
in full in advance. We reserve the
right to insist that any first time order ship to a verified
billing address only. In any case, the cardholder's signature
will be required at time of delivery
We reserve the right to request an authorization on your credit card for the amount of the order at the time of order. When the order ships, we will settle and collect the amount of the order including but not limited to the merchandise, applicable taxes, freight, and/or ancillary charges and any authorized amounts in excess of the settled amount will be released. If your order is not able to ship before the authorization expires, you agree to allow us to settle that authorization to hold the parts for you until the order is ready for shipment. You agree to hold California Power Systems harmless for any costs you incur due to over limit or insufficient funds as assessed by your credit card company or bank.
Orders placed by 4:00 pm PST Monday-Friday for
"off-the-shelf", in-stock items are normally shipped same day from the
respective location ( Corona, CA).
Although we stock the vast majority of the items in our catalog, we cannot
assure that they will all be on hand at all times. We ship every order
as quickly as possible, and in the event of a delay, be assured that
we are working hard to get your order shipped promptly. Due to order
volume during holidays, we cannot guarantee that all orders placed can
ship on the day after the holiday closure.
Orders for special cut products may take a few
days to ship depending on order volume. Special order products ship
base on the lead times of each manufacturer.
Note: Special Instructions may delay shipment of your order.
OUR BIODEGRADABLE PACKING PEANUTS
The packing "peanuts" that we use to fill product boxes for protection
during shipping are 100% biodegradable, clean and hygienic, non-static,
odorless, recyclable and non-polluting. They are a starch mixture made
from potato or wheat and are water soluble; just dispose of them in the
sink with water, hose them away, put in a garbage disposal, or flushed
down a drain or toilet. They do not pollute groundwater. This material
is the best we have found as an economical way to insure maximum
protection of the contents of our shipping boxes.
CLOSING THE TRANSACTION
For our customer's convenience we enclose a copy of the invoice covering
the order with each order shipped except those shipped to a third
If the order is paid by check and the check did not cover the full
amount of the invoice, the amount of underpayment will be sent
C.O.D. for the balance due plus C.O.D. fee of $10.50 rather than
delay the order.
If you have overpaid by check, the overpayment will be credited to your
account or refunded. C.O.D. shipments are considered "paid" as soon as
we receive payment from UPS, and credit card orders are paid automatically
at time of shipment. We look forward to your next order!
WHEN YOU RECEIVE YOUR ORDER
Upon receipt, the package should be opened promptly and material
checked against the packing slip enclosed. Items out-of-stock at time
of shipment will be marked as "back-ordered“ to follow.These items
will not be charged on the invoice enclosed with the package and will be
forwarded as soon as delivery is received from our suppliers. The backordered
items will not be charged until shipped. About 90% of the items
featured in our catalog are carried in stock. Special items of hardware,
bearings, unusual fittings and slow moving items are special ordered
as required. However, even with the large inventory we carry, it is not
uncommon to "come up short" on some items. If an item is missing and
not marked "backordered", please advise us immediately by mail or call
our Customer Service Dept.
Although we make every effort to ship all orders "complete," it is often
necessary to backorder one or more items if we are out of stock. When
the partial order is shipped and invoiced, you are not charged for the
backordered item(s) until these items are shipped. You are billed only
for what is shipped. A backorder is created and shipped as soon as
the items arrive. The backorder is then invoiced and any overpayment
from the first invoice is applied to it. If you do not wish to have any items
backordered, or wish to cancel an existing backorder, just let us know.
We will do so immediately if the backorder has not been shipped. We are
working continuously to keep all items in stock to preclude backorders.
If a backorder is necessary, we do appreciate your patience.
Customers are able to order COD but are subject to applicable UPS COD charges, additional handling ($5.00), plus regular shipping charges. Please note that California Power Systems prepaid shipping policies do not apply to COD orders. First time COD orders are acceptable paid by money order or certified funds only.
OUR PRICING POLICY
California Power Systems has always taken great pride in offering aircraft builders/owners the lowest overall prices in the industry. Many items in the catalog now show discounts for various quantity purchases. Special quotations on other quantity purchases gladly furnished on request. Our online catalog pricing is updated daily and should reflect current pricing. Should there be any kind of price discrepancy we will notify you immediately. We will continue to do our best to minimize increases and offer all of our products at the best possible prices. All prices are subject to change without notice.
CALIFORNIA POWER SYSTEMS WILL NOT BE UNDERSOLD!
California Power Systems works hard to bring you the lowest prices on
every product we carry. If you have found a better price for
an item at another authorized dealer, we will do everything
possible to beat that price. Our Lowest Price Guaranteed is only applicable
to identical conditions of sale. The item must be in stock at the
other authorized dealer (not a floor sample, "open box" item, refurbished
or demo piece). This offer applies to new purchases only.
Although we update pricing for the online catalog on a daily basis, occasionally there may be a price disrepancy between the price online and the actual current price. If there is a price discrepancy, that we identify at the time we process the order, we will notify you by email so that you are aware of any changes.
While navigating the Online Catalog you may come across a product that has a $0.00 price. There may be a variety of reasons for this. The part number may have changed and thus the price may not have been updated, the product may no longer be available or it could be a minor computer glitch. Please do not assume that we are giving the product away and decide you should order 6 of them. Normally if we are offering a product at "No Charge" the price will read "FREE" not $0.00.
Call California Power Systems
Customer Service for RMA Number before returning any product.
Merchandise may be returned for credit or refund within 30 days from date of receipt if received in new, resalable condition - packed in original manufacturer's box, complete with instructions and all components (if applicable). Items that are installed or used are not eligible for return so we strongly recommend verifying application eligibility prior to starting the install. California Power Systems is not responsible for parts installed incorrectly due to suggested applicability. It is the duty of the purchaser / installer to verify elgibility prior to install. A copy of the original order showing purchase or information stating the invoice number and date of purchase, with reason for return must accompany the article. Any refund for a return outside of 30 days may be subject to house account credit only. Do not mail purchase information in letter form under separate cover. A restocking charge may apply on items that are missing components, are considered non-stocking parts, are outside of the 30 day return period, etc. Do not return any products C.O.D. as it cannot be accepted by our warehouse. All returns (excluding Canada) must be made to Aircraft Spruce West in Corona, CA, USA. Certain items may not be eligible for return (e.g. books, DVD's, videos, special order items etc). The outbound freight charge for returns on items shipped using our Free Shipping promotion will be deducted from the refund. Call first for return authorization and instructions.
DAMAGED OR SHORTED MERCHANDISE
Each parcel carriers $100.00 insurance against loss or damage. Additional insurace coverage will be added as required per parcel. Open and examine all packages promptly. Notify the California Power Systems Customer Service Department of any discrepancies in the order. If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment as shown on the Bill of Lading covering motor freight delivery, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it. Then call the terminal office of the carrier and institute a claim for the loss or damage. If a package delivered by UPS arrives damaged, report this to the driver immediately. UPS will issue a report on the damage to California Power Systems at which time a replacement shipment can be made.
OPEN ACCOUNTS (NET TERMS)
California Power Systems has long served many companies, schools and gov ernment
agencies on an open account basis. Established companies can
apply for an open account by submitting a credit application including all
company data and at least three business references and bank information.
Credit application forms available on request. Open account terms
are net 15 days after invoice date.
Aircraft engines and special order parts cannot be purchased on open account and must be prepaid in advance.